Why is my package not shipped yet?
Under normal circumstances, your order will be packed and handed over to the transporter for transportation within 48 hours after placing the order.After shipment you will receive a shipped email notification. If the product you ordered is sold out, it may be out of stock. If a product is out of stock, our customer service team will contact you by email as soon as possible to exchange or refund. In this case, our warehouse will prioritize packaging and shipping the lenses in stock in your order.
How can I track my package?
Follow Tracking Guide👉
Track Order.
Why does it say my order has shipped but I haven't received it yet? How long will it take to deliver?
Mislens has two shipping warehouses,
HK Warehouse and
US warehouse. The shipping time of Hong Kong warehouse generally takes about 7-20 days to deliver (depending on the time efficiency of the transporter and the location of your country). The US warehouse generally delivers in 3-5 days. Therefore, we strongly recommend that customers in the United States purchase products from the
US warehouse, which has a shorter delivery time.
Received a damaged item, what should I do?
Take photos immediately and keep the packaging and contact us online or by email to verify the handling.
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