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Return & Refund Policy

We hope you are satisfied with the package you receive, but some issues may arise from order processing to delivery. If you receive the product due to quality problems (damage, leakage) within 14 days, please provide photos of the damage and contact us in time for processing or refund. Contact lens products cannot be returned or refunded once opened.

Notice:
1. Please check the items whether are damaged or the wrong color before you open them.

2. Each order has only one after-sale privilege.

3. The after-sale warranty is 14 business days upon receiving the parcel(according to the logistic information).

Please do not throw away the lens and lens packages before your problem is solved. We have several different packages, and the color of lenses from different packages may be different.

Instructions for refunds and returns

1. You are responsible for return shipping charges. Mislens is not responsible for your return costs.

2. To make a return, email us at service@mislens.com to request a return authorization. Please tell us the details of your order in the email: your name, order number, and reason. If your return request has been processed we will send you our warehouse address for return. When returning the goods, please attach the return form to the return package so that it can be easily checked by the warehouse.

3. For refund orders, only the product cost will be refunded, and the shipping fee will not be refunded.

Return/Refund Conditions

Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. After we check with you, we will pay the shipping fee and reissue the corresponding new Lenses to you.

Not Eligible For Refund/Return

1. We do not accept returned items that are sent back by you directly without checking with us first. and we will not accept your refund request after your order has been shipped - while the package is in transit.

2. We do not accept a returned item that has been opened, damaged, or altered in any way.

3. Color difference is not a quality problem. Due to different production batches, lenses of the same series may have some differences, which is normal. We will not accept refunds due to color differences.

4. Replace, return or refund is not available if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes.

5. Please confirm whether your address is correct and can be delivered before placing an order. If the order cannot be delivered due to a missing address or inability to contact you, we will not accept your refund request. If you need to reissue, you will need to pay for the replacement. After we have paid the postage for the package and reissued it to you, we will send you the reissued waybill number for your convenience.

We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, we will process your refund within 2 business days and the refund will be credited back to your payment account in real time.No fee for refund.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@mislens.com

Warehouse Return Address: 301, Building D, Yunsheng Zhongchuang Space, No. 40, Qixinggang Road, Baiyun District, Guangzhou, China.

CN Office:  No. 26-29, Yuenan Street, Huangsha Avenue, Liwan District, Guangzhou. Please note: this is not a return address. If you need to return, Please see the information above.

Contact Number:  (+86)18925061998

Email: service@mislens.com