1. Do you ship overseas?
Yes, We ship to most countries around the world. Free Shipping over 3 pairs. We run discounts and promotions all year, so stay tuned for exclusive deals.
2. How can I track my package?
After the package is sent, you will receive a confirmation email. You can see your tracking number in the email(Sometimes in the Spam box), please use the tracking number to check or click here: Track Order.
3. How long will my order take?
It depends on where you are. Deliveries can take anywhere from 7-20 days. For such a high-quality and beautiful product, it is very worth the wait. You will not be disappointed! Delivery details will be provided in your confirmation email. please check Shipping Return Policy
4. Why is my package not shipped yet?
①Kindly allow 1-3 business days (excluding weekends and Public holidays), most orders leave our distribution center within 24-48 hours of the order being placed.
②In some cases our Customer Service Team may hold orders that run the risk of being fraudulent or that need additional review or verification to protect our product. When this happens, our Customer Protection Team will reach out to you directly if your order will be delayed due to it being reviewed.
③In some cases we may just run out of a hot item that is expected back in stock within 3 business days. If this was the only item you ordered, rather than canceling your order, it will be held until the item is back in stock and we are able to fulfill the order. When this happens our Customer Service Team will send you an email notifying you of the delay.
5. Why does it say my order has shipped but I haven't received it yet?
Usually, your order will be sent out from the warehouse for inspection and packing within 48 hours after you place the order, at the same time, your order email will be synchronized to receive the order has been shipped by email, you can log in to the personal center to view the order logistics single number and parcel dynamics, the order has been fulfilled /Delivered means that your order has been successfully delivered to your location. If you find that you have not received it, please take a close look at the inbox near the package, if not, please contact us as soon as possible, and we will assist you in urging the logistics carrier to see. Please Check the tracking page.
6. Why was my order canceled?
There are several reasons why your order may have been canceled:
(1) Out-of-stock or clearance products are out of stock, and all orders cannot be sent out. If there is such a situation, we will contact you in time to deal with it.
(2) Your billing address does not match the address on file with the credit card issuer or bank, and the order may be automatically canceled. If your order has been canceled as a result, please contact your credit card issuer or bank to verify that the billing information is correct. After updating, please create a new order with the correct billing address.
7. OOPS！ I was so excited to place my order that I forget to use my code. How to do?
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
8. Received a damaged item, what should I do?
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send an email to us about the case for a reship.
Kindly Remind:
Please contact us within 24 hours after you have received your lenses if you have any doubts about your lenses. Please don’t forget to enclose the lens picture so that we can check for you.