We hope you are satisfied with receiving your package, but there may be some problems in the process from order processing to delivery. If you do not open the package within 14 working days of receiving the product due to quality problems (damage, leakage) or missing products, please contact us in time for a reissue or refund. Please note that contact lens products Once opened, cannot be returned or refunded.
Notice:
1. Please check the items whether are damaged or the wrong color before you open them.
2. Each order has only one after-sale privilege.
3. Replace, return or refund is not available if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes.
4. The after-sale warranty is 14 business days upon receiving the parcel(according to the logistic information).
To make a return, email us at service@mislens.com to request a return authorization. Please tell us the details of your order in the email: your name, order number, and reason. If your return request has been processed we will send you our warehouse address for return.
Return/Refund Conditions
1. Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.Not Eligible For Refund/Return
1. We do not accept returned items that are sent back by you directly without checking with us first. and we will not accept your refund request after your order has been shipped - while the package is in transit.
2. We do not accept a returned item that has been opened, damaged, or altered in any way.
3. Color difference is not a quality problem. Due to different production batches, lenses of the same series may have some differences, which is normal. We will not accept refunds due to color differences.
We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, we will process your refund within 2 business days and the refund will be credited back to your payment account in real time.No fee for refund.
Late or missing refunds:
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@mislens.com
Warehouse Return Address: 301, Building D, Yunsheng Zhongchuang Space, No. 40, Qixinggang Road, Baiyun District, Guangzhou, China.
CN Office: No. 26-29, Yuenan Street, Huangsha Avenue, Liwan District, Guangzhou. Please note: this is not a return address. If you need to return, Please see the information above.
Contact Number: (+86)18925061998
Email: service@mislens.com