1. Do you ship overseas?
Yes, We ship to most countries around the world. Free Shipping over $39. We run discounts and promotions all year, so stay tuned for exclusive deals.
2. How can I track my package?
Follow This Guide👉Track Order.
3. Why is my package not shipped yet?
Under normal circumstances, your order will be packed and handed over to the transporter for transportation within 48 hours after placing the order. After shipment, you will receive a shipped email notification. If the product you ordered is sold out, it may be out of stock. If a product is out of stock, our customer service team will contact you by email as soon as possible to exchange or refund. In this case, our warehouse will prioritize packaging and shipping the lenses in stock in your order.
4. Why does it say my order has shipped but I haven't received it yet? How long will my order take?
Mislens has two shipping warehouses, the HK Warehouse and the US warehouse. The shipping time of the HK warehouse generally takes about 5-25 business days to deliver (depending on the time efficiency of the transporter and the location of your country). The US warehouse generally delivers in 3-5 business days. Therefore, we strongly recommend that customers in the United States purchase products from the US warehouse, which has a shorter delivery time.
5. Why was my order canceled?
There are several reasons why your order may have been canceled:
(1) Out-of-stock or clearance products are out of stock, and all orders cannot be sent out. If there is such a situation, we will contact you in time to deal with it.
(2) Your billing address does not match the address on file with the credit card issuer or bank, and the order may be automatically canceled. If your order has been canceled as a result, please contact your credit card issuer or bank to verify that the billing information is correct. After updating, please create a new order with the correct billing address.
6. OOPS！ I was so excited to place my order that I forgot to use my code. How to do?
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
7. Received a damaged item, what should I do?
Take photos immediately, keep the packaging, and contact us online or by email to verify the handling.