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Shipping & Return Info
Shipping Info
In principle, Order Processing Time+Shipping Time is within 48 Hours (except holidays). We support worldwide delivery. Mislens has two shipping warehouses: the Hong Kong Warehouse and the U.S. Warehouse, which will ship according to your order. For example, if your order contains products from the US warehouse, your order will be split into two warehouses.
| Shipping Method |
Order amount |
Cost | Transit Time |
| Standard Shipping | 0-$39 | $9.99 | Hongkong Warehouse: 5-25 business days |
| over $39 | Free | Us Warehouse: 3-5 business days |
for more information, please refer to the Shipping Policy.
Return Info
When you receive the package, please check whether the package is in good condition. If you receive a defective product (defects include: quality problems such as lens damage or receiving the wrong product, chromatic aberration is normal and not a quality problem), Please keep the photos and packaging the first time to contact us for processing. For more information, please refer to Return&Refund Policy.
if you have any problems, please contact us by Email: service@mislens.com or online chat.
Track Order
Follow the guide of the tracking website.
Must Know Before You Buy
1. 🚨Our Mislens store promises that all the products on the Mislens website are original and authentic products of the brand, Safety Material , with guaranteed quality and safe wearing, so as to give you a high-quality product experience.
2. ⏱Your order needs to be stocked before delivery, so the stocking time is within 48 hours, and we will send it out after the stocking is completed.
3. ✈ The goods you ordered need to be shipped by air and delivered to your address. Due to the different warehouses, the time from delivery to delivery is about 7-15 days. The delivery time of the US warehouse is relatively short, and the transportation time may be delayed according to the international logistics situation.
4. 👁️When you receive your contact lenses, please first check whether the lens packaging is damaged or leaking. If there is no problem, please unpack it clean it carefully, and soak it in care solution for more than 8-12 hours before wearing it. If you find any leakage or damage, please contact us via email in time.
5. 📍If you feel uncomfortable or have a foreign body sensation during wearing, please confirm whether you are wearing anti-reflective lenses or whether the lenses are dirty and need to be cleaned with cleaning fluid. If not, please contact us by Service Email: service@mislens.com or Social media（Facebook, ins, etc）.
